Shipping and Refund Policy
This Shipping and Refund Policy explains how FOL peptides handles shipping coordination,
delivery review, return requests, refund review, and claim procedures for B2B laboratory research material inquiries.
For laboratory research use only. Materials and information on this website are not intended for human use, clinical use, or consumption.
1. Scope of This Policy
This policy applies to B2B laboratory research material inquiries coordinated by FOL peptides. Final
shipping terms, available documentation, lead time, packing method, and claim procedures may vary
depending on the inquiry, destination country, material type, batch availability, and agreed quotation.
2. Shipping Coordination
Shipping options are reviewed after the buyer provides complete inquiry details, including company
or institution name, destination country, material requirements, requested quantity, and documentation needs.
Available shipping methods, estimated transit time, packing details, and related costs will be confirmed
during quotation review. Shipment coordination begins only after the applicable inquiry details,
documentation requirements, and commercial terms are confirmed.
3. Lead Time and Delivery Estimates
Lead times and delivery estimates are provided for reference only. They are not guaranteed unless expressly confirmed in writing.
Delays may occur due to documentation review, export coordination, carrier handling, customs review,
destination-country requirements, weather, holidays, force majeure events, or other circumstances outside our reasonable control.
4. Documentation and Compliance
Buyers are responsible for confirming import eligibility, local compliance requirements, institutional policies,
storage requirements, handling requirements, and any destination-country documentation requirements before shipment.
Where applicable and available, FOL peptides may provide COA support, batch documentation, labels, packing
information, specification documents, and other relevant documents for B2B laboratory research inquiries.
Documentation availability may vary by material and batch.
5. Inspection Upon Receipt
Buyers should inspect all packages promptly upon receipt. Any issue involving visible damage, missing items,
incorrect documents, delivery discrepancy, or suspected shipping problem should be reported to us in writing within 3 business days of delivery.
To help us review the issue, please provide clear photos, package labels, tracking information, delivery records,
and a detailed description of the problem.
6. Return Eligibility
Because laboratory research materials may require controlled handling, documentation integrity,
and batch traceability, returns are not accepted without prior written approval from FOL peptides.
Approved returns must remain unopened, unused, properly stored, and in the original packaging
unless otherwise agreed in writing. We may require supporting photos, batch information,
tracking details, and written explanation before approving any return.
7. Non-Returnable Situations
Returns or refunds may not be available in the following situations:
Materials have been opened, used, altered, transferred, or repacked after delivery.
Materials were stored or handled improperly after delivery.
The inquiry involved custom specifications or buyer-specific requirements.
The issue was caused by incorrect buyer information or incomplete destination details.
The shipment was refused, delayed, seized, or restricted due to buyer compliance issues, import requirements, or destination-country rules.
The issue relates to delivery delays outside our reasonable control.
8. Refunds, Replacements, and Credits
If an issue is confirmed after review, FOL peptides may, at its discretion and subject to the agreed
terms, provide a replacement, partial credit, refund, or another reasonable solution.
Refund timing depends on the payment method, banking process, case review, and any required
supporting documentation. Approved refunds will be processed using the original
payment method where practical, unless otherwise agreed in writing.
9. Shipping Costs, Duties, and Additional Fees
Shipping costs, duties, taxes, customs fees, remote area charges, storage fees, return shipping fees,
and carrier surcharges may be the buyer's responsibility unless otherwise agreed in writing.
Costs caused by incorrect buyer information, incomplete documentation provided by the buyer,
import restrictions, customs decisions, failed delivery attempts, or destination compliance issues may not be refundable.
10. Lost or Damaged Shipments
If a shipment appears lost or damaged in transit, we will review the case with the buyer and,
where applicable, coordinate with the carrier. Carrier investigation timelines and claim outcomes may vary.
FOL peptides may require photos, tracking information, delivery records, packing evidence,
and written statements before determining whether a replacement, credit, refund, or claim support is available.
11. Order Changes and Cancellations
Change or cancellation requests should be submitted as soon as possible. Requests may
not be accepted after material preparation, documentation processing, packing, or shipment coordination has started.
Any approved change or cancellation may be subject to costs already incurred, including
documentation, preparation, packing, carrier, or administrative costs.
12. Contact for Shipping or Claim Issues
If you have questions about shipping, delivery, return eligibility, refund review, or claim procedures, please contact us:
FOL peptides
Email: [email protected]
WhatsApp: +852 51373201
Address: UNIT 903D, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG